Your home and your pets are private — this policy explains, in plain language, what we collect, why, and the control you keep over your video, audio and account.
Last updated: June 2026
This policy is provided in English. For help understanding it in your language, please contact elarpet@elarpet.net.
Elarpet is a brand of Shenzhen Wuyouguoguo E-Commerce Co., Ltd. (深圳市无忧果果电子商务有限公司), the company responsible for the personal information described in this policy. We design and sell pet cameras, interactive play cameras and camera feeders, together with the companion app that brings them to life.
If you have any question about this policy or about your information, you can reach us at elarpet@elarpet.net or by post at: Office 8D-B485, Block B, Central Plaza (Buji Central Plaza), No. 69 Jihua Road, Bujiwei Community, Buji Subdistrict, Longgang District, Shenzhen, Guangdong, China 518112.
This policy applies to the Elarpet website at elarpet.net, to Elarpet cameras and camera feeders (including Elarpet Watch, Elarpet Play and Elarpet Feast), and to the Elarpet app for iOS and Android. It explains how we handle information when you browse our site, set up a device, watch a live stream, play with or feed your pet, or contact us for help.
It does not cover third-party products, stores or services that may link to or from Elarpet. When you buy through a marketplace or use another company's app, that company's own privacy practices apply to the data it collects.
We aim to collect only what we need to run your cameras well. Depending on how you use Elarpet, this can include:
When you create an Elarpet account, we collect your name (or nickname), email address and a password. Passwords are stored only in a hashed, non-reversible form — we never keep your password as plain text.
To keep your cameras online and your app working, we process technical details such as the device model and serial number, firmware and app version, network and IP address, time zone, and the push-notification token for your phone. This information also helps us diagnose connection problems.
Elarpet cameras capture live video and two-way audio so you can see and talk to your pet. Live streams pass through our service so they can reach your phone wherever you are. Clips are recorded only when you enable recording, motion-triggered events or a manual capture.
If you use feeding schedules, treat toss, laser play or activity alerts, we process the related settings and event history — for example, when a meal was dispensed, a treat was thrown or motion was detected — so the app can show you a timeline and send timely notifications.
When you contact us, we keep the messages, contact details and any logs, screenshots or device information you choose to share, so we can investigate and reply.
Our marketing website is deliberately light on tracking. Your language preference is stored locally in your browser so the site shows the right language; we may also use basic, aggregated request information to keep the site secure and reliable.
We rely on the appropriate legal grounds for this processing, including performing our contract with you, your consent (for example, for optional notifications), our legitimate interest in running a secure service, and compliance with the law.
The video and audio from your home are among the most sensitive things we handle, and we treat them that way.
You stay in charge of your recordings. From the app you can delete individual clips, clear your timeline, or delete your whole account and the personal data associated with it.
Footage stored on a microSD card stays on that card until it is overwritten or you erase it. Footage in optional cloud storage is kept for the retention window of your plan and is then deleted automatically. Account and support records are kept only as long as needed to provide the service and to meet our legal obligations, after which they are deleted or anonymised.
We do not sell your personal data. We share information only in a few limited, necessary cases:
Elarpet is made for adults (18 and over) to watch over their own homes and pets. The service is not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us personal information, please contact us at elarpet@elarpet.net and we will delete it.
Elarpet operates across more than one region, and your information may be processed in the regions where our services run, including outside your home country. Wherever your data is handled, we apply appropriate safeguards and the protections described in this policy.
We protect your information with encryption in transit, access controls that limit who on our team can reach data, and secure development practices for our apps and firmware. No system is perfectly secure, so you play an important part too:
Depending on where you live, you may have the right to access the personal data we hold about you, correct it, delete it, receive a copy in a portable format, object to or restrict certain processing, and withdraw consent you previously gave. Many of these — such as editing your profile or deleting clips and your account — can be done directly in the app.
To make any other request, email us at elarpet@elarpet.net. We will respond within the time required by applicable law and may need to verify your identity first to protect your account.
We may update this policy as our products and the law evolve. When we make material changes, we will post the new version here with an updated date and, where appropriate, let you know in the app. Please review this page from time to time.
Questions, requests or concerns about your privacy are always welcome. Reach us at elarpet@elarpet.net or by post:
Shenzhen Wuyouguoguo E-Commerce Co., Ltd.
Office 8D-B485, Block B, Central Plaza (Buji Central Plaza), No. 69 Jihua Road, Bujiwei Community, Buji Subdistrict, Longgang District, Shenzhen, Guangdong, China 518112
Phone: +86 132 6720 5183